Refund policy

Last updated: November 3, 2026

1. General sales policy

At AJ Warehouse, we take pride in offering 100% authentic products, including perfumes, jewelry, watches, and any other category in the store. Our commitment is your satisfaction with every delivery, but due to the nature of our products, including the hygiene of sealed perfumes, authenticity control, and the care of each item, all sales are final. We do not accept returns, exchanges, or issue refunds for change of mind, personal taste differences, expected fragrance variation due to manufacturer reformulations, or customer errors when selecting a product. This policy applies to all products in the store, but the exceptions differ by product: sections 2 and 3 apply to perfumes; section 4 applies to other products (jewelry, watches, and any other category). The remaining sections apply equally to all orders.

2. Perfumes: damaged, defective, or incorrect products

The only exception to final sales for perfumes applies if the product arrives physically damaged during transit within the US, has a verifiable factory defect, or if we shipped an incorrect item.

This exception requires compliance with the following procedure, which must be started within 48 continuous hours from the carrier's official "Delivered" confirmation, regardless of when the recipient decides to open or inspect the box:

Do NOT open the factory plastic seal if you notice at first sight that it is the wrong product, if the shipping box is crushed, or if there is liquid leakage.
Take clear photographs, in a well-lit environment, of ALL angles of: the product, the product's original packaging, the outer shipping box (clearly showing the shipping label), and the internal protective materials.
Keep absolutely all materials (outer box, packaging, and damaged product). Do not discard any piece until the case is resolved.
Send the photographs, your order number, and a description of the damage to ajwarehouse.usa@gmail.com or by message to +1 (860) 877 -7698.
Wait for written instructions from our team. Do NOT send any product back without our prior authorization and official label.

If the claim is approved and the order was delivered within the US, we will provide a prepaid return label. After receipt and inspection at our facilities, and subject to availability, we will send a replacement or issue a refund to the original payment method (covering the value of the affected product and the proportional shipping cost for that item) within 5 to 10 business days. Failure to follow this procedure may affect or void the eligibility of the claim if it prevents us from verifying the damage.

3. Perfumes: authenticity guarantee

This guarantee applies only to perfumes. All of our perfumes are 100% authentic and factory-sealed, acquired through wholesale suppliers. If you believe there is an authenticity defect, contact us immediately, attaching detailed photographs of the batch code, packaging, and bottle. To begin a formal claim, the product must be returned to our facilities following our instructions. The final technical inspection will be conducted by our team. Subjective variations in scent (due to maceration, personal perception, or official reformulations by the parent company) do not constitute inauthenticity. If our inspection confirms an origin discrepancy, we will refund 100% of the amount paid. This guarantee does not alter the general final-sale rule for legitimate products.

4. Other products: broken, damaged, evidently defective, or incorrect products

For other products (jewelry, watches, and any category other than perfumes), the only exception to final sales applies if the product arrives broken, damaged, with a functional defect evident upon receipt, or if we shipped an incorrect item.

This exception requires the same procedure and the same deadline as section 2: it must be started within 48 continuous hours from the carrier's official "Delivered" confirmation, regardless of when the recipient decides to open or inspect the package, with clear photographs from all angles, preservation of all materials until the case is resolved, and waiting for written instructions. Do NOT send any product back without our prior authorization and official label.

Excluded from this exception: defects that appear with use, wear and tear, and normal-use changes, as well as authenticity claims, which correspond exclusively to section 3 (perfumes).

5. Orders outside the United States, lockers, and international transit

For orders destined outside the United States, our responsibility for the physical integrity of the product and eligibility for damage claims ends when the goods leave the control of our main carrier within the territory of the United States, unless applicable law provides otherwise.

Freight Forwarders (Lockers): If you use a freight forwarding service, Miami locker, or any third-party logistics provider to export goods outside the US (including Peru), AJ Warehouse is not responsible for damage, loss, theft, liquid leakage, or customs seizures occurring after the local US carrier delivers the package to your locker address. The package must be inspected by your locker and reported to us within 48 hours of receipt at that US address. For other products, only section 4 claims apply (broken, damaged, defect evident upon receipt, or incorrect); the authenticity guarantee in section 3 is exclusive to perfumes.

Logistics coordinated by AJ Warehouse: If the international leg (e.g., Miami to Lima) is coordinated directly through our logistics service or allied external carriers, that leg is governed by the terms, liability limits, and insurance coverage of the shipping service used, as informed when coordinating the shipment.

Wholesale orders: Wholesale orders are covered by the corresponding exception for the product (sections 2 and 3 for perfumes, section 4 for others) until the goods leave US territory, unless the written agreement for that order sets different delivery terms, in which case the agreed terms apply.

6. Lost or stolen packages in the US

If the carrier marks the package as "Delivered" to the address provided but the customer claims not to have it, AJ Warehouse assumes no civil or financial responsibility for porch, mailbox, or common-area theft (porch piracy).

If tracking indicates that a package was lost in transit before being marked as delivered, we will open an official investigation with the carrier. We will process a refund or replacement only if the carrier issues an official loss resolution, or otherwise, based on our discretion and the evidence gathered, within a maximum of 30 days after the report.

7. Cancellations

Given the speed of our logistics preparation, an order can only be cancelled within 15 minutes following payment confirmation, by contacting us immediately at ajwarehouse.usa@gmail.com or by WhatsApp at +1 (860) 877-7698. After 15 minutes, the order enters an irreversible dispatch phase and cannot be cancelled; from that point, the strict final-sale policy applies. If we cancel your order after collecting payment, we will issue the refund required under applicable law.

8. Language and applicable rights

In case of discrepancy between the Spanish and English versions of this policy, the Spanish version shall prevail. Nothing in this policy limits any rights you may have under applicable law.

9. Contact

A&J Retail, LLC, doing business as AJ Warehouse — 200 Terryville Ave, Bristol, CT 06010, United States. Email: ajwarehouse.usa@gmail.com · WhatsApp: +1 (860) 877-7698. Hours: Monday–Friday, 10:00 a.m. – 6:00 p.m. EST.